Gentle Embrace Lactation Services – Nicole Leccese is committed to protecting the privacy of your personal and health information in accordance with the Privacy Act 1988, the Code of Professional Conduct of the International Board of Lactation Consultant Examiners (IBLCE), and any additional privacy laws applicable within the relevant State or Territory. This Privacy Policy applies to the collection and handling of personal information in connection with both the provision of clinical care and the use of this website.

 

 

Collection and use of personal information

We collect personal information that you provide to us directly, including information provided in person during consultations, by telephone, email, or through our website.

Where you choose to make a booking or payment via our website, Gentle Embrace Lactation Services – Nicole Leccese may engage third-party service providers to collect and process personal, financial, and health information on our behalf, in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and relevant State or Territory health privacy legislation. These third-party providers may use cloud-based systems to store information, which may be located within Australia or overseas. We will never sell or trade any of your personal information.

 

We collect and use the personal and health information you provide for the primary purpose of delivering safe and appropriate clinical and educational support, including conducting clinical assessments and developing individualized lactation and management plans for you and your child. This information is also used to communicate with you before and after appointments, develop and deliver care plans, provide follow-up or ongoing support where requested, and to issue invoices and manage payments.

 

Where appropriate, and with your consent or as otherwise permitted by law, your information may also be used or disclosed to support ongoing care and coordination, including sharing relevant information with other healthcare providers such as your general practitioner or pediatrician.

 

Your personal and health information may additionally be used or disclosed for directly related secondary purposes, or as required or permitted by law, including responding to enquiries or feedback, providing newsletters or other marketing communications where you have opted in to receive such information, and complying with legal, regulatory, professional, and child protection record-keeping obligations.

 

 

Accessing your data

Gentle Embrace Lactation Services – Nicole Leccese takes reasonable steps to ensure that the personal information collected and held is accurate, complete, and up to date. You may request access to the personal information we hold about you, subject to any exceptions permitted or required by law. For security purposes, requests for access may be required in writing. We reserve the right to charge a reasonable administrative fee for locating and providing access to your information, where permitted by law. If access is refused, you will be provided with written reasons, unless it would be unreasonable to do so. We will respond to access or correction requests within a reasonable period of receiving the request. If you wish to access, update, or correct your personal information, please contact us using the details provided above.

 

 

Data Security

We are committed to safeguarding personal information. Personal information is stored securely in electronic and paper-based formats, and reasonable and appropriate measures are implemented to protect it from misuse, interference, loss, and from unauthorized access, modification, or disclosure. Where personal information is no longer required for the purpose for which it was collected, and retention is not otherwise required or authorized by law, reasonable steps will be taken to securely destroy or de-identify that information.

 

 

Third Party Links

This website may contain links to third-party websites. Gentle Embrace Lactation Services – Nicole Leccese is not responsible for the privacy practices, policies, or content of any third-party websites, which are governed by the respective privacy policies of those third parties. We do not control, endorse, or verify the accuracy of information or representations made on third-party websites and accept no responsibility for any reliance placed on such content.

 

 

Changes to this privacy policy

This privacy policy may be updated at any time. For the most current version, please see our website. Any questions or concerns, please contact ge.lactation@gmail.com